SHIPPING POLICY

Shipping Policy for Ceramic Sculptures (UK)

We want to make sure your experience purchasing our unique ceramic sculptures is smooth and enjoyable from start to finish. Below is our shipping policy for customers in the UK. Please read it carefully for important information on processing times, shipping options, and costs.

1. Processing Time

Order Processing: Once your order is placed, it will be processed within 1-3 business days. Each ceramic sculpture is carefully packaged by hand to ensure it arrives safely at your door.
Made-to-Order Sculptures: If you have ordered a made-to-order sculpture, please allow an additional 7-10 business days for the creation and preparation of your piece. We will keep you updated on the progress of your order.

2. Shipping Methods

We offer various shipping options to suit your needs. All shipments are fully insured for their value.

Standard Shipping:
- Delivery time: 3-5 business days
- Cost: £X (varies by location)
- Available for most locations in the UK.
Express Shipping:
- Delivery time: 1-2 business days
- Cost: £XX (varies by location)
- Available for expedited delivery across the UK.
Next Day Delivery:
- Delivery time: Next business day
- Cost: £XX (varies by location)
- Available for urgent deliveries.

Note: Shipping times are estimates and may vary depending on external factors like weather, holidays, and courier delays.

3. Packaging

Each ceramic sculpture is carefully packaged to ensure it reaches you in perfect condition. We use high-quality, eco-friendly packing materials like bubble wrap, foam, and sturdy boxes to protect the artwork during transit.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order and delivery location. The cost will be displayed at checkout before you complete your purchase.
Free UK Shipping: We offer free standard shipping on all orders over £[X].

5. International Shipping

Currently, we only ship within the UK. If you're interested in purchasing a sculpture from outside the UK, please contact us for a custom quote.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this to track the progress of your shipment through our courier's website.

7. Delivery Times & Delays

All delivery times are estimates provided by our courier partners. While we strive to meet the expected delivery windows, we cannot be held responsible for delays caused by external factors such as customs processing, weather, or strikes.
If there are any unexpected delays, we will keep you informed and work with the courier to resolve the issue as quickly as possible.

8. Missing or Lost Shipments

If your sculpture has not arrived within the expected time frame, please contact us immediately. We will work with our courier partners to locate the shipment or issue a replacement if necessary. All items are fully insured during shipping.

9. Incorrect Address

Please ensure that the shipping address you provide is correct. If you realize you've entered the wrong address after placing your order, please contact us within 24 hours so we can make any necessary corrections before your sculpture is shipped. After this time, we cannot guarantee that changes can be made.

10. Damage During Shipping

While we take great care in packing your sculpture, accidents can happen. If your sculpture arrives damaged, please:

Keep all packaging materials.
Take clear photos of the damage and the packaging.
Contact us within 48 hours of receiving the item so we can assist you with a return, replacement, or refund.

RETURN & EXCHANGE POLICY

Returns Policy for Unique Ceramic Sculptures

We understand that purchasing art is a personal and important decision. To ensure that you are satisfied with your ceramic sculpture, we have outlined our return policy below. Please read it carefully to ensure a smooth transaction.

1. Eligibility for Returns

Due to the unique and handcrafted nature of our ceramic sculptures, returns are accepted under the following conditions:

Damaged or Defective Items: If your sculpture arrives damaged or defective, we will gladly accept returns or offer a full refund. We may require photographic evidence of the damage for processing the return.
Incorrect Item Sent: If you receive a sculpture that is not the one you ordered, please contact us immediately. We will arrange for a return and send you the correct item at no additional cost.
Change of Mind: Since our sculptures are one-of-a-kind pieces, we unfortunately do not accept returns for reasons other than damage or incorrect items. Please be sure you’re happy with your selection before purchasing.

2. Return Process

Notification: To initiate a return, please contact our customer service team at [email or phone number] within 7 days of receiving your sculpture. Include your order number, a description of the issue, and, if applicable, photos of the damage.
Return Authorization: Once your return request is approved, we will issue a Return Authorization (RA) number and instructions on how to return the sculpture.
Packaging: Please carefully repackage the sculpture using its original packaging or other protective materials to prevent further damage during the return shipment.

3. Shipping Costs

Damaged/Defective or Incorrect Items: We will cover the cost of return shipping for damaged, defective, or incorrect items.
Change of Mind: In the case of a return for any reason other than damage or error, the customer is responsible for return shipping costs.

4. Refunds

Once we receive and inspect the returned sculpture, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout.
Please note that original shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

5. Exchanges

Since each sculpture is one-of-a-kind, we do not offer exchanges. If you would like a different piece, please return the item according to our returns policy and place a new order for the desired sculpture.

6. Final Sale Items

Any items marked as "final sale" are not eligible for return or exchange.

Customer Satisfaction Commitment
We are committed to ensuring you are happy with your purchase. If you have any questions or concerns, please don't hesitate to reach out to us. We will do our best to resolve any issues promptly.

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